Whichever month you sign up will be the month's box you receive. For example, if you sign up between January 1st and January 31st you will receive a January box.

US Orders - Shipping has been included into the cost of the box! No other outside shipping fee is charged to your card.

International Orders - Unfortunately costs to ship packages overseas is too great for us to include free shipping for International orders. If you would like a monthly box you may purchase any plan and your card will be charged any relevant weight based shipping fee for each month you are subscribed. Ex: If you purchase a 3 month Pre-Paid plan you will be charged for the plan + 3 months worth of shipping fees in advance. No other charges will be due.

If you are a new monthly subscriber, your box should arrive to you in approximately 7-10 days after you place your subscription order. We ship all boxes within 3-5 business days after you sign up and they typically arrive in another 3-5 business days.

If you are a current monthly subscriber your subscription box will arrive in your mailbox every 33-39 days from the day you signed up. Ex: If you sign up on the 15th of January you can expect your next box around February 18th. If its been over 40 days since you have received your box please reach out to our customer care team at subscription@kawaiislimecompany.com

International Orders : We will ship your box within 3 - 5 days of your subscription date but delivery time will entirely depend on the shipping speed you selected at checkout. Most international orders take anywhere from 7-21 days to arrive AFTER your subscription date.

We like to keep the element of surprise with our boxes so we don't release the specific items in advance but we do list the next months unique theme. You can always expect the same high quality Slimes, Slime supplies and Toys in each box. We do not recycle the same themes in a 12 month period, nor do we recycle the same exact Slime ideas, Supplies or Toys within a 12 month period. You can rest assured each box will be completely different and completely unique month to month.

Yes you certainly can! Our Month to Month plans were created so you can skip or pause a month's box. If a certain box theme is not for you or maybe you just need a little break we have made it easy for you to skip a month. Log into your store account and from there you can skip your next month's box.

Please send photos of the damaged goods to our customer care team at subscription@kawaiislimecompany.com and we will work to send you a replacement item, an entire box, or a refund on a case-by-case basis.

Pre-Paid Plans

Our pre-paid plans were created to offer the customer a discount for pre-paying and for this reason, we cannot allow cancellations, returns or refunds for any of our pre-paid plans.

Prepaid plans are only billed once at the start of your subscription and you will not be re-billed when they are over.

Month to Month

If you are on our Month to Month plan then head over to our website and log into your account.

Monthly auto renewing Subscriptions can be canceled at any time. Here's how:

1. Log into your account HERE

2. Under your Account Details Click "Manage Subscriptions"

3. From here you can choose to either cancel your Subscription or Skip a Month.

Please note: If you've already been billed for this month's box, your cancellation will take effect in the next billing cycle.

1. Choose a reason why from the drop down menu.

2. Click please cancel my subscription.

Alternatively you may cancel anytime by emailing subscription@kawaiislimecompany.com with your account details.